HICON POP DISPLAYS LTD 

 

Custom Display Solutions for Brands in Retail Stores, Shops or Showroom

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How to be a better custom display rack supplier

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Good quality Tile Display Racks for sales
Good quality Tile Display Racks for sales
Customers Reviews
We have received the sample stands early this week. Everything looks very good! Thank you for your help, thanks for all your good service and quality!

—— Baki

Very good. Sample recieved thank you. Hope you had a good new year.

—— Nigel

It always nice working with manufacturer who produces quality products on time. Thanks again and happy Chinese New Year.

—— Tanner from United State

I well received the sample with thanks. It looks good. I have meeting with our customer this week, and will be able to give you our final order.

—— Tom

I know you are on holidays for CNY but I thought I'd send this now, you can reply on your return. We've received the sample today, it is fantastic.

—— Rebecca

Appreciate all of your communication and effort. Looking forward to receive the rack.

—— David on May 19th 2016

My assistant assembled one display and it looks very nice. Everything is OK and I hope to finalize a big project now. Thanks

—— Gianluca

I just received it. It looks great!

—— Craig

The photos look great! Pls ship both the samples to us via FedEx Priority Overnight.

—— Suzan

Thank you for sending this through. It looks great! Please go ahead and use our TNT account to arrange delivery.

—— Katie

Hi there, I'm still up, Lol. They look wonderful. I'm very happy. This is my first opportunity to work directly with Chinese company.

—— Bill on Sep 26th, 2016

Hi Jessie, I well received the POP. And goods as good as I expected.

—— Tom on October 11th

Hi The sample is received, looks good. Thank you!

—— Jaime on November 15th

Hi Steven, I received the acrylic POP stand. It fits my nail polish very well. Appreciate all your work.

—— Albert on November 24th

The displays looks so good! We are very happy and we can't wait to see it in real!! You did a very good job! Thank you!

—— James On May 25th

The sample looks very nice. You work so fast. I like your work. Thank you!

—— Kelvin On April 5th

Today I came back the office and saw the sample. It looks really good. Good quality, great job you made.

—— Frank On April 25th

Hi Jessie, Thank you for the photos. The wood looks fantastic and the stands turned out great.

—— Steve on May 18th

Hi Steven, I think they fantastic. Thank you for working with us to get it right.

—— Tyson on Jun 11th

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Company News
How to be a better custom display rack supplier

This morning, our sales manager held a meeting to discuss about how to serve our customers better and be a better custom display rack supplier.

 

At first, the manager Mr Huang shared the feedback from customers of this month.

 

5 customers received the new samples, and the customers satisfied in the design and quality. For example, the German customer Tyson said I THINK THEY FANTASTIC. THANK YOU FOR WORKING WITH US TO GET IT RIGHT for the lock display stand we crafted. He was glad to hear this and confirmed that we should keep on.

 

As for the mass production, 16 customers have received the goods which shipped early last month. The Italy customer sent us pictures of the watch display rack using in their stores and shopping mall. The Amercian customer James showed us the tiles on the display rack in their showroom. It is amzaing. One of the Amercian customers sent us the feedback that one of 150 pieces wood bases of the 72-pairs sunglasses display stands was damaged a little by some reason, our sales presentitive confirmed that we will provide one more base with the shipment of Jun 30th as replacement. The customer was happy for it.

 

The manager continues, how to aviod goods damaged and serve the customer better? We had a discuss among the sales and customer service team.

 

Here are the results we concluded:

 

1. Patience and consistency.

 

Every customer is different. We should be able to handle surprises, sense the customer’s mood and adapt accordingly. This also includes a willingness to learn– providing good service is a continuous learning process.


Clear communication. Ensure we convey to customers exactly what you mean. Use authentically positive language, stay cheerful no matter what and never end a conversation without confirming the customer is satisfied.


Work ethic. Customers appreciate a rep who will see their problem through to its resolution.


Knowledge. Ultimately our customers rely on us for their knowledge of our product. Stay informed enough to respond to most inquiries and know where to turn if the questions become too detailed or technical.


2. Look at every touchpoint

 

Pay the most attention to key touchpoints, but make sure we have a full view of the customer experience.


3. Improve customer interactions


Practice active listening so our customers feel heard. Clarify and rephrase what the customers say to ensure we understand them. Empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”


Admit mistakes, even if we discover them before your customers do. This builds trust and restores confidence. It also allows you to re-focus the customer’s attention and resolve the issue.


Follow-up after a problem is solved. Make sure the issue stays fixed and that the customers were satisfied with the service. Sending an email, or even a feedback survey is an excellent way to let the customer know we’re still on their side.

 

Our team will provide customer better service. And we will be a better custom display rack supplier in China.

 

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Pub Time : 2017-06-21 09:00:33 >> News list
Contact Details
HICON POP DISPLAYS LTD

Contact Person: Ms. Jessie

Tel: 86--13925765496

Fax: 86--769-82160483

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